Riverview Health Centre Hospital Patient Visiting: What You Need to Know

11 June 2020

• There is no change to Personal Care Home Resident Visiting; this document applies only to Hospital programs (including Palliative Care, Stroke & Brain Injury Rehab, Chronic Respiratory Care, and Long Term Ventilation.

• Visiting hours during this time will be 1:00 pm – 7:00 pm Monday to Friday, 1:00 pm – 5:00 pm Saturday, Sunday and recognized holidays.

• Each patient may designate one authorized visitor for the first 14 days of their hospital stay. At that time, if they are not ready for discharge, a second visitor may be authorized.

• These visitors are allowed to visit one at a time. If, however, one of the visitors is under the age of 14 years, they must be accompanied by the adult visitor. We are unable to welcome pet visitors at this time.

• Screening of all visitors must occur, including assessment for symptoms or known exposure to COVID-19 prior to entry. Restrictions will apply to visitors who have travelled outside of Manitoba within the past 14 days. No visitor shall be permitted if they have any cold/flu or other COVID-19 symptoms.

• Visitors will be required to provide their name and contact information (phone number and address) and be “signed in” by Entrance Screeners upon arrival. This information will be retained solely for the purpose of Public Health contact tracing should a COVID-19 case investigation be required.

• All visitors must comply with Infection Prevention and Control measures. This includes strict hand hygiene and maintaining physical distancing (6 feet/2 meters apart) at all times.

• The proper wearing of clean, non-medical masks by visitors is encouraged. (This means the mask must cover one’s nose and mouth.)

• No outside food, plants or flowers are permitted in the Centre at this time. The process for dropping off of clothing and personal items remains the same: Items are to be dropped off at the front entrance, and will be delivered to the unit by Centre staff. • Visiting shall occur within the patient’s hospital room. We are not able to facilitate safe outdoor visiting for hospital patients at this time, as this is the only visitation allowed to our Personal Care Home residents.

• Access to on-site food/beverages is available in our cafeteria and vending machines. However, we ask that visitors not remain in the cafeteria to eat. • Visitors may use designated public washrooms while visiting. There is a visitors’ washroom on 3East; all other units must use the main floor public washrooms near the cafeteria.

• Off-property visits are not permitted given the risk to patients and to the facility associated with unknown nature of contacts, exposure and other required safety measures.

• There is no change to our current process for imminent end of life visitation.

• There may be additional unit-specific guidelines in place, which will be shared by the team on your loved one’s unit.