Riverview Health Centre respects patients and families
While at Riverview Health Centre, you have the following rights:
The right to receive care and service that meets or exceeds established standards of practice.
To receive your care from qualified and knowledgeable staff.
To receive care consistent with your personal needs while promoting independence with self-care and choice in carrying out day-to-day activities, including selecting the clothing you wish to wear every day.
To live in a safe and clean environment.
To be treated as an individual with unique needs and preferences.
To receive respectful and courteous care at all times.
To be free of physical or chemical restraints unless assessed as necessary to provide protection from injury to yourself or others around you.
To receive end of life care with dignity and comfort in the presence of your family or friends.
The right to confidentiality and privacy.
To have your personal, financial and medical information kept confidential and shared only with individuals who have a ‘need to know’ this information to effectively carry out their roles.
To have treatment and care administered with sensitivity and respect for privacy
To communicate in private with any person without interference.
The right to information and freedom of expression.
To be informed of any matters pertaining to your medical condition and choices of treatment.
To be informed of the consequences of the decision or refusal of treatment.
To have access to your personal health information.
To participate in decisions regarding your plan of care.
To make choices about types of recreational and spiritual activities to attend.
To assign an advocate in the event that you are unable to express your care or financial decisions.
To expect staff to identify themselves and the role they serve prior to care delivery.
To own and display personal property within your private room while adhering to safety requirements, policy and the rights of other Residents and Patients.
To express concerns, opinions and recommendations without fear of discrimination or reprisal.
To attend and actively participate in the long term care ‘Resident and Family Council’, if you are a resident of Riverview Health Centre.
The right to live free of abuse and harm.
To live in an environment free of psychological, physical, financial or sexual abuse.
To have any allegations of abuse investigated by Riverview Health Centre and/or the “Protection for Persons in Care Office” without fear of reprisal.
