Living at Riverview

Riverview Health Centre offers a number of extra services who those who make their home with us, such as cable television, a bedside telephone service, a neighborhood hair care salon, and access to the Internet.

Other services include:

• Cable Television
• Telephone Services
• Catering
• Hair Care Services
• Newspaper/Mail/Computer Access

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Cable Television

For People on EW Rehabilitation Communities:
We offer a cable television service to people in our rehabilitation communities, providing access to a variety of news, movie, entertainment and documentary channels. Cable television can be purchased for a one-time, non-refundable rate for the duration of your stay.

Payments can be made by cheque, debit, or credit card to the Communication Clerk at the Information Desk in the main Centre building. Payment can also be made at our Finance Office in the Princess Elizabeth Building from Monday to Friday (except statutory holidays), from 8:00 a.m. to 3:00 p.m. The Finance Office will also accept cash payments.

For information on obtaining cable television service, ask the clerical partner in the community, or call the Information Desk at 204-452-3411.

For Residents in our AB and CD Communities:
If you or your family member will be living at Riverview, you are welcome to bring in a TV. In this case, you are responsible for making your own arrangements with the service provider (i.e. Shaw) for cable connection service. In addition, televisions are located in the lounge areas.

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Telephone Services

In Rehabilitation and Palliative Care Communities
We offer basic bedside ‘Dial 9 Service’ to people on our rehabilitation and palliative care communities. For a one-time cost, service is available for the duration of your stay at Riverview. The service allows you to make local outgoing calls by dialing ‘9’ then the area code and seven-digit telephone number. You will be able to receive incoming calls (local and long distance) directly to the seven-digit number associated with the set in your suite. You decide who to share your number with.

To arrange for the service, see the Communication Clerk at the Information Desk in the main Centre building. They will initiate the service for you. Upon receipt of payment, the phone can be enabled immediately. There is a clerk available from 8:30am to 8:30pm every day, including weekends and holidays, to set up the service and receive non-cash payments. Payments can be made by cheque, debit or credit card at the Information Desk. Cash payments can be made at our Finance Office in the Princess Elizabeth Building from Monday to Friday (except statutory holidays), from 8am to 3pm.
 
In Long Term Care Communities
If you or your family member will be living at Riverview, arrangements can be made with your local service provider (i.e. MTS) for telephone service.  All of our personal care home suites have a phone jack in place to accommodate this. You will need to provide your own telephone set.

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Catering Services

Food System Management provides Catering Services at Riverview Health Centre. Catering is available for every occasion, including birthdays, memorial services, anniversaries and family gatherings, as well as business functions. Beverages and various food combination plates can be supplied, including breakfasts, cold lunches, hot lunches, and dinners.

For a complete listing of menus and prices, call 478-6264 or email at: [email protected]

Please note that Catering Services provide the appropriate dishes and cutlery according to your order. Room booking arrangements can be made by calling 204-478-6893 or email at: [email protected]. Please call to book your event as far in advance as possible to ensure the space you request is available and that food supplies can be ordered.

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Hair Care Services

People can use the services of a licensed hair stylist located on-site at Riverview Health Centre. There is a nominal fee for these services, which can be billed to each person’s trust account. The community clerical partner will arrange appointments.

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Newspaper, Mail and Computer Access

Newspapers
People who make Riverview their home may order newspapers to be delivered to them in their community.

Mail
Incoming mail is delivered directly to the community. Riverview Health Centre’s mailing address is:
Name/Room Number
Riverview Health Centre
One Morley Avenue
Winnipeg, Manitoba R3L 2P4

Outgoing mail can be deposited in the Canada Post mailbox located at the main entrance. Mail can also be given to the community clerical partner, who will ensure deposit.

Computer Access
People who would like to use the Internet can make use of the computers that are available in our main floor cafeteria area. For people who make Riverview their home, personal computer hook up may be arranged through Shaw Cable. Complimentary guest Wi-Fi is available throughout Riverview; however, people may opt to use their own paid Wi-Fi data plan for streaming activities that require a stronger signal.

Clinical Services

Riverview Health Centre offers a myriad of clinical services.

Clinical Nutrition

Registered Dietitians assess the nutritional status of each person admitted to Riverview Health Centre. As members of the interdisciplinary team, Registered Dietitians develop individualized nutrition care plans and monitor/evaluate nutrition outcomes. Nutrition education/counselling is offered to each person we serve and their family care partners to support optimal nutrition status. The Registered Dietitian facilitates the continuity of the nutrition care plan into each person’s living environment when they are discharged.

Dental Services

The University of Manitoba Dental Faculty provides dental services to each person we serve at Riverview Health Centre. The community clerical partner can make an appointment at your request. Charges are billed directly to each person.
If the services of a private dentist are preferred, family care partners can make the appropriate arrangements. Transportation costs and dental charges in these cases are assumed by the person receiving dental care.

Diagnostics

X-ray

A medical radiation technologist provides services five days per week for each person we serve. A range of basic services, including general duty imaging and electrocardiograph services, is provided on-site, with more complex tests referred out to the appropriate facility.

Laboratory Services

Laboratory testing services are provided for each person we serve by Diagnostic Services of Manitoba. Blood drawing services are provided five days per week. Routine Chemistry and Hematology testing is provided at Riverview. All other testing is referred to the appropriate Diagnostic Services Referral Laboratory. Transfusion Medicine services are available on site 24 hours per day.

Foot Care Program

Foot care is an integral part of routine care for each person we serve at Riverview Health Centre. Upon admission, each person undergoes a complete foot care assessment completed by the primary nurse. The assessment identifies the appropriate level of care required.
It is the responsibility of all nursing staff to provide basic foot care. This includes routine foot hygiene and nail care. Nursing staff have been trained in the provision of basic foot care. If a person’s foot care needs exceed the scope of practice of the Community’s nurse, the person’s family care partner(s) will be provided with a list of foot care specialists.

Hospital Based Home Care

The hospital-based home care coordinator’s role is to assess a person’s eligibility for Home Care services and to organize and access community resources as required. The coordinator collaborates with the individual, the family care partner(s), and the inter-disciplinary team to plan a safe discharge from Riverview Health Centre.

Occupational Therapy

The purpose of occupational therapy is to maintain, restore or develop function and to promote quality of life. Occupational therapists provide service on all community teams, as well as in the Day Hospital.

Occupational therapists work with each person we serve and their family care partners in many areas. They are involved in assessment of cognition, motor function and perceptual function, as well as assessment of specific sets of tasks, such as performing self-care activities or working in the kitchen. Occupational therapists assess postural seating, help with arranging for obtaining seating systems, and training in wheelchair management. They also help with adaptation of the environment either at Riverview or at the person’s home, to facilitate independence and/or discharge. These services are available Monday to Friday.

Pharmacy

Pharmacy services are provided to all communities within Riverview Health Centre. In addition to the dispensing of medication, pharmacists provide education to each person we serve and their family care partners on all aspects of medication usage. Pharmacists also provide an educational resource to the other members of the multidisciplinary team in each community.

Physiotherapy

Physiotherapy care is provided to each person we serve at Riverview Health Centre. Physiotherapy intervention begins with a comprehensive initial assessment that forms the basis of the subsequent treatment plan. Education, prevention, exercise prescription and community discharge planning are an important part of therapy.

Treatment may be directed at impaired movement or mobility, impaired respiratory function, muscle weakness, pain relief, post-operative orthopedic conditions, balance disorders. Treatment occurs in Riverview communities or in the rehab gym. Outpatient care is provided in the Day Hospital for individuals over 65 years of age who meet specific criteria.

Respiratory Therapy

Respiratory Therapy services are available at Riverview Health Centre seven days per week. Respiratory Therapists provide care to people we serve who experience various respiratory disorders. They are involved in the management of people using ventilators and all individuals requiring oxygen therapy. Respiratory Therapists use a variety of assessments, treatment techniques and procedures.

Social Work

Social Workers provide psychosocial support to each person we serve and their family care partners. This includes supporting them with the changes and losses associated with illness, hospitalization and transitions to long term care. Social Workers assist people with adjustment to health problems, including disability and loss. Social Workers assist people and their family care partners in accessing resources including housing, community supports and financial supports. In Long Term Care Social Work guides people and their family care partners through the adjustment to moving and transitioning to long term care. Social Work provides a link between the Interdisciplinary Team, the people we serve, and neighbourhood resources, across all programs.

Speech-Language Pathology

Speech-language pathologists at Riverview Health Centre provide a full range of services for people we serve with communication and/or swallowing problems. Causes of communication and swallowing problems include stroke, dementia, traumatic brain injury, head and neck cancers, and progressive neuromuscular disorders such as Parkinson’s Disease and Multiple Sclerosis. Outpatient services are also provided to people after they are discharged.

Training for each person we serve, family care partners, and Riverview staff is an essential component of care.

Spiritual Care Services

Spiritual Health Practitioners who have been educated in theology and spiritual care offer a caring presence to people from any faith or of no faith who are struggling emotionally or spiritually with transitions or end-of-life care.

Spiritual care services respect all people, their beliefs, religious practices and culture. The service is involved in building a welcoming and sustaining community for each person we serve. Connections with faith groups that can provide additional support are developed and encouraged. The Worship Centre at Riverview Health Centre is always open, welcoming those who wish to pray or meditate.

Vision Services

An optometrist holds a clinic at Riverview Health Centre regularly when there are enough people who have requested their services. The community clerical partner knows when the next clinic is scheduled. Fees not covered by Manitoba Health and other insurance plans are the responsibility of each person receiving this care, and their family care partners.