August 10 2020

COVID-19 News

September 16, 2020
 
To our Residents, Family and Staff,
 
With cooler fall temperatures approaching, the Manitoba government has announced plans to support continued social visits for our Personal Care Home Residents.  As announced publicly September 15, 2020, Manitobans living in personal care homes will be able to visit with their loved ones into the winter months with the help of all-season, outdoor shelters commissioned by the provincial government.  Each Personal Care Home has been consulted on preference for an indoor or outdoor visitation room and options are being evaluated based on ability to meet set safety criteria within each space.   Riverview Health Centre has proposed consideration for visits to continue in a designated indoor space, and we are awaiting confirmation.  In the meantime, outdoor visits will proceed weather permitting, and will be moved indoors into the spaces currently being used as needed.  Further updates to follow. 
 
Thank you.
 
RHC Senior Leadership Team

August 11, 2020

Social Outdoor Tent Visits are now available for all Patients/Residents of Riverview Health Centre.

Hours:
Tuesday 1 pm – 6:45 pm
Wednesday 1 pm – 6:45 pm
Thursday 1 pm – 6:45 pm
Friday 1 pm – 6:45 pm
Saturday 1 pm – 6:45 pm

Social Visitation for Residents of the Alzheimer’s Centre of Excellence will continue within the ACE Pavilion on Tuesdays, Wednesday and Fridays from 1-6:45 pm. Visits are held in the outside secured courtyard.

A maximum of 2 visitors are permitted per Patient/Resident in order to maintain physical distancing.

Social Visits will be moved indoors during periods of inclement weather (e.g., high humidity, thunderstorms). Non-medical mask use is REQUIRED for these indoor visits. All visitors are required to bring their own masks.

Appointments are required. Visits can be scheduled by by calling Volunteer Services at 204-478-6208.

Visitors are requested to come to the Main Entrance of Riverview Health Centre for screening 10 minutes prior to the scheduled appointment. Visitors for Residents of the Special Needs Units may go directly to the ACE Pavilion door for screening and check in prior to the scheduled appointment.

Thank you!

July 29,2020

Important Announcement for Indoor Hospital and Personal Care Home (PCH) Visitation:

Effective Saturday, August 1, 2020, Shared Health Manitoba has directed that a non-medical mask or face-covering must be worn by all indoor visitors in Manitoba Personal Care Homes and Hospitals (until that date, this is required in PCH and recommended in Hospital).

Non-medical masks or face-coverings remain recommended (but not required) for all outdoor visits. Please be aware, though, that outdoor tent visits for PCH residents may be moved indoors to our auditorium without notice in the case of inclement weather (e.g. extreme heat, lightning), and visitors should bring non-medical masks or face-coverings with them in case this should occur.

All visitors and PCH designated family caregivers are required to provide their own non-medical mask or face-covering while present within Riverview Health Centre. Failure to bring a mask/face-covering may result in cancellation of your visit.

Sincerely, RHC Leadership Team

July 23, 2020

Riverview Health Centre Personal Care Home Visiting Changes

Dear PCH Resident Families;

As you may have seen in the media, the Manitoba government, along with Public Health officials, are currently planning for phase 4 of “opening the economy”. Included in this phase, we are happy to share with you, are some enhancements to family caregiver presence within personal care homes in Manitoba while COVID-19 presence remains low. These changes are subject to change should COVID-19 presence in our province increase. As always, Riverview Health Centre will follow provincial public health direction at all times. Please note this caregiver presence is significantly different from social visiting.

A “Designated Family Caregiver” is any person whom the resident and/or substitute decision-maker identifies and designates as their family caregiver. As partners in care, these individuals actively and regularly participate in providing care and may support care activities such as: feeding, mobility, personal hygiene, active cognitive stimulation, and assistance in decision-making, for example.

A “General Visitor” is a family or friend who visits for social reasons, and does not have significant participation in care activities.

At Riverview Health Centre, beginning Saturday, July 25, 2020, residents and/or their substitute decision-makers may select and identify up to two Designated Family Caregivers who actively and regularly participate in care, as outlined above. Upon successful entry point screening, these Designated Family Caregivers will be authorized to be present on their loved one’s unit any time during the hours of 11:00 a.m. – 6:45 p.m. Please note on weekends and holidays, the latest a Designated Family Caregiver may enter the building is 4:45 p.m., due to our screening processes and hours of work.

All other visiting at Riverview Health Centre will stay the same at this time. That is:

• Social visiting by “General Visitors” will continue to be offered as outdoor visits (moved indoors for inclement weather), solarium visits, and virtual visits (e.g. Face Time), all by appointment.
• Hospital patient visiting principles will not change at this time, except that we are able to extend the visiting hours to the same time frames: 11:00 a.m. to 7:00 p.m. daily, with latest visiting entry at 5:00 p.m. on Saturdays, Sundays and recognized holidays.
• There is no change to our current process for imminent end of life visitation throughout our facility.

Please see earlier posts on this website for details of these other types of visits. Sincerely,


RHC Leadership Team Designated Family Caregivers: What You Need to Know

• Visiting hours during this time will be 11:00 a.m. – 7:00 p.m. However, last entry into the building is 4:45 pm on Saturday, Sunday and recognized holidays.
• Each resident may identify up to two Designated Family Caregivers, who regularly and actively participate in care of the resident.
• We are unable to welcome pet visitors at this time.
• Screening of all Designated Family Caregivers must occur, including assessment for symptoms or known exposure to COVID-19 prior to entry. Restrictions may apply to individuals who have travelled outside of Manitoba within the past 14 days. Restrictions will apply to individuals who have travelled outside of Canada within the past 14 days. No one shall be permitted if they have any cold/flu or other COVID-19 symptoms.
• Designated Family Caregivers will be required to provide their name and contact information (phone number and address) and be “signed in” by Entrance Screeners upon arrival. This information will be retained solely for the purpose of Public Health contact tracing should a COVID-19 case investigation be required.
• All Designated Family Caregivers must comply with Infection Prevention and Control measures. This includes strict hand hygiene and maintaining physical distancing (6 feet/2 meters apart) from staff and other individuals who do not live in the same household (except the resident) at all times.
• The proper wearing of clean, non-medical masks by Designated Family Caregivers is required. This means the clean mask must cover one’s nose and mouth. Designated Family Caregivers must supply their own masks. Please view this short (1 minute 24 seconds) Health Canada video for tips on how to properly use non-medical masks: https://www.youtube.com/watch?v=RFV0h4h3HzY&feature=youtu.be&fbclid=IwAR3sq78N9BJztRubWveFkfBSXyNtJgPmnLPHGCZyFLxgeQyLbZyzlBqR4uA
• Should personal protective equipment (PPE) needs be increased for the particular resident (that is, the resident is placed on isolation precautions), RHC will provide medical grade PPE and Designated Family Caregivers will be taught how to properly put it on and remove it.
• Care and visiting by the Designated Family Caregivers shall occur only with their loved ones (ie that one particular resident) within the resident’s room, or if the Designated Family Caregiver is able to independently take the resident outside for a walk on or near the property, this is allowed. However, physical distancing measures from other residents, other Designated Family Caregivers, etc. is required. Please ask staff for assistance with obtaining all needed items that are outside the resident’s room. For example, there is no access for Designated Family Caregivers to unit kitchenettes, refrigerators, meal tray carts, linen supplies, etc.
• Access to on-site food/beverages is available in our cafeteria and vending machines. However, we ask that Designated Family Caregivers not remain in the cafeteria to eat.
• Designated Family Caregivers may use public washrooms while visiting. These are located on the main floor near the cafeteria.
• Off-property visits are not permitted given the risk to patients and to the facility associated with unknown nature of contacts, exposure and other required safety measures.
• There is no change to our current process for imminent end of life visitation.

June 23, 2020

Dear Resident Families SUBJECT: Personal Care Home (PCH) On-site Indoor Visitation during Very Low Levels of COVID-19

Across Canada, the risk that COVID-19 poses to the residents of personal care homes (PCHs) is clear. Efforts to prevent, quickly identify and contain “outbreaks” of COVID-19 continue to be vital to protecting populations that are most vulnerable to serious illness or death from this virus. We know that family and friends are integral to the overall health, well-being and quality of life of residents within PCHs. Balancing necessary preventative measures with maintaining the vital connections that residents have with family members and support systems has been at the heart of every stage of our response. However, while preventing the spread of this virus within our facilities remains a central priority, the likelihood that COVID-19 will be a part of our ‘new normal’ for a longer duration requires us to find a longer-term balance between preventative measures and the many benefits of ongoing interaction between residents and their loved ones.

At the beginning of June, in accordance with Provincial Public Health direction, Riverview Health Centre (RHC) Personal Care Home implemented outdoor visiting for our residents, in addition to continuing to facilitate telephone conversations, “virtual visits” by FaceTime or Skype, or solarium window visits. Although we wish we could support more frequent in-person visits for our residents and their loved ones, these outdoor visits have been going very well. Unfortunately, some visits have had to be canceled for safety reasons, due to extreme heat or lightning.

Therefore, to prevent cancellations due to weather-related safety concerns, we are pleased to advise that while levels of COVID-19 remain very low we will now be supporting limited on-site, indoor visits at Riverview Health Centre Personal Care Home when outdoor visits would otherwise have had to have been cancelled. To be clear, outdoor visits are the preferred and safer option for our residents to visit with their loved ones. The same requirements as outdoor visits remain in place, with one addition, as outlined by Manitoba Public Health guidelines:

- Designated visitors may be identified to visit, with visitors recommended to be limited to one (1) per 24-hour period. At RHC, we are able to allow two visitors to visit at a time, as physical distancing can be maintained;
- Visits are by appointment, in a location determined by the PCH. At RHC, that location will either be in our outdoor visiting tent, when weather allows, or inside our Thomas Sill Auditorium when weather is unsafe;
- No visitation with other residents is allowed; - Visitors will be screened before entry, including assessment for symptoms or known exposure to COVID-19 prior to entry. No visitor shall be permitted if they have any cold/flu or other COVID-19 symptoms; - Restrictions apply to visitors who have travelled outside of Manitoba within the past 14 days (excluding travel to Western Canada, the Territories and Ontario west of Terrace Bay);
- Visitors are required to sign in and out of each visit (this is for Public Health contact tracing purposes, should that become necessary); - Additional requirement for indoor visits: Visitors must bring and properly wear a clean, non-medical mask for the duration of the visit. Please view this short (1 minute 24 seconds) Health Canada video for tips on how to properly use non-medical masks: https://www.youtube.com/watch?v=RFV0h4h3HzY&feature=youtu.be&fbclid=IwAR3sq78N9BJztRubWveFkfBSXyNtJgPmnLPHGCZyFLxgeQyLbZyzlBqR4uA
- The use of non-medical masks remains recommended, but not required, for outdoor visits;
- Visitors will be escorted to the designated visit location and asked to perform proper hand hygiene and to minimize contact with surfaces (e.g. escorting staff member will open doors, etc.). The table and chairs used for visiting will be cleaned between each visit;
- All visitors must comply with Infection Prevention and Control measures. This includes strict hand hygiene and maintaining physical distancing (6 feet/2 meters apart) at all times. - Visits may be suspended if designated visitors do not comply with these measures;
- Off-property visits are still not permitted given the risk to residents and to the facility associated with unknown nature of contacts, potential exposure and other required safety measures.
- Indoor, on unit/in resident rooms visiting remains suspended. Exceptions will continue to be made on a case-by-case basis as per existing guidance (e.g. end of life reasons).

Protecting the health and well-being of your loved ones and staff remains a top priority. Regular assessment by public health officials of the impact and evaluation of the need for adjusted visitor restrictions will continue as developments evolve. In collaboration with Public Health, PCH Operators will determine the need to suspend all visits in the case of a confirmed/potential COVID-19 outbreak in the facility or local area or upon the direction of the Chief Provincial Public Health Officer.

To coordinate your visit, please call 204-478-6208. Please review the “Personal Care Home On-Site Visitation Guidelines: What You Need to Know” document below. Once again, thank you for your cooperation and understanding as we take every measure to protect you, your loved ones and our staff.

Sincerely,

RHC Leadership Team


Personal Care Home On-Site Visitation Guideline What you Need to Know:

- Authorized visitors should be designated by the resident and family based on the principle of limiting visitors to close family and/or friends who have a clearly established pattern of involvement in providing care and support to the resident.
- All visits must be pre-booked, at minimum two days prior to the scheduled visit. To comply with physical distancing measures, sites may need to restrict the number of visits per time slot in the visiting area.
- Visits for our general PCH Residents will be booked for a maximum of 30 minutes between the hours of 1:00 -7:00 pm Monday-Friday and 1:00 – 5:00 pm Saturday, Sunday and holidays (Canada Day: July 1, Terry Fox Day: August 3, Labour Day: September 7, etc.).
- For visits with our Special Needs Unit Residents, specific visitation hours and procedures will be discussed with you prior to the visit.
- A maximum of two essential visitors per Resident will be permitted at a time. - A minor must be accompanied by an adult.
- Pets are not permitted.
- Screening of all visitors will occur, including assessment for symptoms or known exposure to COVID-19 prior to the visit. Restrictions will apply to visitors who have travelled outside of Manitoba within the past 14 days, excluding Western Canada, the Territories, and Ontario west of Terrace Bay. No visitor shall be permitted if they have any cold/flu or other COVID-19 symptoms.
- All visitors must comply with Infection Prevention and Control measures. This includes strict hand hygiene and maintaining physical distancing (6 feet/2 meters apart) at all times.
- Proper wearing of a clean non-medical mask is required for indoor visits. Wearing of a non-medical mask during outdoor visits is not required, but is encouraged.
- Based on evaluation of risk as well as operational clinical judgement, the site may be unable to facilitate outdoor visits for certain residents. The care team will review other options in these cases.
- The site reserves the right to cancel visits due to situations outside of our control. Update on Deliveries for Patients/Residents:

We are pleased to report that we are now able to accept limited food/flower/plant deliveries for patients/residents, with the following requirements:

· Any food/flowers/plants delivered for patients or residents must be strictly for that individual patient/resident only. Such items may not be shared with any other patients/residents/staff (and we are not able to accept communal gifts such as food or flowers for staff to share, although we appreciate the generous intention behind that)

· Please maintain physical distancing when dropping items off – that is, you will be directed by staff where to place the items to avoid being within 6 feet/2 metres of staff

· Items for delivery to a patient’s/resident’s room will be collected and delivered as quickly as possible, but when staff are available to do so. Therefore, please do not deliver perishable items, as delivery may not be able to be the same day, depending on volume of deliveries

· Essential personal items continue to be accepted (e.g. toothpaste, tissues, lotion, etc.). Please ensure they are clean and appropriately packaged/bagged (e.g. dentures in a denture container within the plastic bag).


Riverview Health Centre Hospital Patient Visiting: What You Need to Know

• There is no change to Personal Care Home Resident Visiting; this document applies only to Hospital programs (including Palliative Care, Stroke & Brain Injury Rehab, Chronic Respiratory Care, and Long Term Ventilation.

• Visiting hours during this time will be 1:00 pm – 7:00 pm Monday to Friday, 1:00 pm – 5:00 pm Saturday, Sunday and recognized holidays.

• Each patient may designate one authorized visitor for the first 14 days of their hospital stay. At that time, if they are not ready for discharge, a second visitor may be authorized.

• These visitors are allowed to visit one at a time. If, however, one of the visitors is under the age of 14 years, they must be accompanied by the adult visitor. We are unable to welcome pet visitors at this time.

• Screening of all visitors must occur, including assessment for symptoms or known exposure to COVID-19 prior to entry. Restrictions will apply to visitors who have travelled outside of Manitoba within the past 14 days. No visitor shall be permitted if they have any cold/flu or other COVID-19 symptoms.

• Visitors will be required to provide their name and contact information (phone number and address) and be “signed in” by Entrance Screeners upon arrival. This information will be retained solely for the purpose of Public Health contact tracing should a COVID-19 case investigation be required.

• All visitors must comply with Infection Prevention and Control measures. This includes strict hand hygiene and maintaining physical distancing (6 feet/2 meters apart) at all times.

• The proper wearing of clean, non-medical masks by visitors is encouraged. (This means the mask must cover one’s nose and mouth.)

• No outside food, plants or flowers are permitted in the Centre at this time. The process for dropping off of clothing and personal items remains the same: Items are to be dropped off at the front entrance, and will be delivered to the unit by Centre staff. • Visiting shall occur within the patient’s hospital room. We are not able to facilitate safe outdoor visiting for hospital patients at this time, as this is the only visitation allowed to our Personal Care Home residents.

• Access to on-site food/beverages is available in our cafeteria and vending machines. However, we ask that visitors not remain in the cafeteria to eat. • Visitors may use designated public washrooms while visiting. There is a visitors’ washroom on 3East; all other units must use the main floor public washrooms near the cafeteria.

• Off-property visits are not permitted given the risk to patients and to the facility associated with unknown nature of contacts, exposure and other required safety measures.

• There is no change to our current process for imminent end of life visitation.

• There may be additional unit-specific guidelines in place, which will be shared by the team on your loved one’s unit.


June 5, 2020

Across Canada, the risk COVID-19 poses in health care facilities is clear. Efforts to prevent, quickly identify and contain “outbreaks” of COVID-19 are vital to protecting populations that are most vulnerable to serious outcomes from this virus. To date, Manitobans’ efforts have been effective in prevention of COVID-19 outbreaks in our hospitals. Within hospitals and other health care facilities visitor restrictions, enhanced environmental cleaning and disinfecting practices, daily staff screening before staff enter the workplace, adherence to provincial personal protective equipment requirements and the implementation of a single-site PCH staffing model have been sequential and escalating steps in Manitoba’s response to COVID-19 within the province. An additional precaution Riverview Health Centre has undertaken, has been the laundering of our patients’ personal clothing on-site.

Each preventive measure has involved significant consideration of the impact it would have on your loved ones.

We know that family and friends are vital to the overall health and well-being of hospital patients. Balancing necessary preventative measures with maintaining the important connections patients have with family members and support systems has been at the heart of every stage of our response. However, while preventing the spread of this virus within Manitoba’s health care facilities remains a top priority, the likelihood that COVID-19 will be a part of our ‘new normal’ for a longer duration requires us to find a longer-term balance between preventative measures and the many benefits of ongoing interaction between patients and their loved ones.

Given Manitoba’s current COVID-19 state, we are pleased to inform you that Manitoba’s COVID-19 response team led by Dr. Brent Roussin and Lanette Siragusa has now authorized limited visiting in Manitoba’s hospitals, including the Riverview Health Centre Hospital programs (including Palliative Care, Stroke & Brain Injury Rehab, Chronic Respiratory Care, and Long Term Ventilation). Effective Saturday, June 6, 2020 we will gradually begin implementation of visiting to our hospital patients, in line with Provincial Public Health Guidelines (please see the “What You Need to Know” guidelines, attached).

Please note there are no changes to our Personal Care Home outdoor visiting process at this time.

Although a big improvement, we know the newly authorized process remains more limited than we would all wish for. Therefore, in addition, we will continue to offer our alternate and virtual visits already in place: We have i-Pads for our patients to use for Skype/FaceTime virtual visits, phone calls, our e-Greeting program, and face to face visits via our Solarium windows. If interested, please call your loved one’s unit and they will assist to set these up.

In order to help us ensure that this new opportunity presents the best experience for you and your loved one, please review the attached “What you Need to Know” Guideline. Protecting the health and well-being of your loved ones and staff remains our top priority. Regular assessment by public health officials of the impact and evaluation of the need for adjusted visitor restrictions will continue as developments evolve. Therefore, visiting guidelines may be adjusted at any time based on pandemic protocols and provincial direction.

Once again, thank you for your cooperation and understanding as we take every measure to protect you, your loved ones and our staff. We look forward to welcoming you for these visits! Sincerely,

RHC Leadership Team Dear PCH Resident Families


May 29, 2020

SUBJECT: Personal Care Home (PCH) On-site Outdoor Visitation during COVID-19

Across Canada, the risk that COVID-19 poses to the residents of personal care homes (PCHs) is clear. Efforts to prevent, quickly identify and contain “outbreaks” of COVID-19 are vital to protecting populations that are most vulnerable to serious outcomes from this virus. To date, Manitobans’ efforts have been effective in prevention of COVID-19 outbreaks in the province’s PCHs. Visitor restrictions, enhanced environmental cleaning and disinfecting practices, daily staff screening before staff enter the workplace, adherence to provincial personal protective equipment requirements and the implementation of a single-site PCH staffing model have been sequential and escalating steps in Manitoba’s response to COVID-19 within the province. Each preventive measure has involved significant consideration of the impact it would have on your loved ones.

We know that family and friends are integral to the overall health, well-being and quality of life of residents within PCHs. Balancing necessary preventative measures with maintaining the vital connections that residents have with family members and support systems has been at the heart of every stage of our response. However, while preventing the spread of this virus within our facilities remains a central priority, the likelihood that COVID-19 will be a part of our ‘new normal’ for a longer duration requires us to find a longer-term balance between preventative measures and the many benefits of ongoing interaction between residents and their loved ones.

Accordingly, this is to advise that, effective Friday, May 29, 2020 we will begin taking appointments for on-site, outdoor visits to start Monday, June 1st with our Personal Care Home Residents with the following considerations:

- Screening of all visitors must occur, including assessment for symptoms or known exposure to COVID-19 prior to entry. Restrictions will apply to visitors who have travelled outside of Manitoba within the past 14 days. No visitor shall be permitted if they have any cold/flu or other COVID-19 symptoms.

- All visitors must comply with Infection Prevention and Control measures. This includes strict hand hygiene and maintaining physical distancing (6 feet/2 meters apart) at all times.

Indoor visits remain suspended. Exceptions will continue to be made on a case-by-case basis as per existing guidance, e.g. visits for end of life reasons.

Off-property visits are not permitted given the risk to residents and to the facility associated with unknown nature of contacts, exposure and other required safety measures.

In order to help us ensure that this new opportunity presents the best experience for you and your loved one, please review the “What you Need to Know” Guideline. To coordinate your visit, please call 204-478-6208. Protecting the health and well-being of your loved ones and staff remains one of our top priorities. Regular assessment by public health officials of the impact and evaluation of the need for adjusted visitor restrictions will continue as developments evolve. Once again, thank you for your cooperation and understanding as we take every measure to protect you, your loved ones and our staff.

Sincerely,
RHC Leadership Team

Personal Care Home On-Site Outdoor Visitation Guideline

What you Need to Know

• ‘Essential visitors’ are those deemed essential to the emotional wellbeing, health, and qualityof life of your loved one. In most cases, visitors should be close family and/or friends who have a clearly established pattern of involvement in providing care and support.

• All visits by essential visitors must be pre-booked, at minimum two days prior to the scheduled visit. To comply with physical distancing measures, sites may need to restrict the number of visits per time slot, in the visiting area.

• Visits for our general PCH Residents will be booked for a maximum of 30 minutes between the hours of 1-7 pm Monday-Friday and 1-5 pm Saturday and Sunday.

• For visits with our Special Needs Unit Residents, specific visitation hours and procedures will be discussed with you prior to the visit.

• A maximum of two essential visitors per Resident will be permitted at a time.

• A minor must be accompanied by an adult. • Pets are not permitted.

• Screening of all visitors will occur, including assessment for symptoms or known exposure to COVID-19 prior to the visit. Restrictions will apply to visitors who have travelled outside of Manitoba within the past 14 days. No visitor shall be permitted if they have any cold/flu or other COVID-19 symptoms.

• All visitors must comply with Infection Prevention and Control measures. This includes strict hand hygiene and maintaining physical distancing (6 feet/2 meters apart) at all times.

• Due to required infection control practices, food/beverages and items may not be brought for on-site outdoor visits

 • Access to on-site food/beverages and washroom facilities will not be available for visitors.

• Wearing of a non-medical mask during outdoor visits is not required, but is encouraged.

• Based on evaluation of risk as well as operational clinical judgement, the site may be unable to facilitate outdoor visits for certain residents.

• The site reserves the right to cancel visits due to inclement weather.

May 10th, 2020

To Our Riverview Health Centre Families and Friends,

Thank you for your ongoing support and patience during this challenging time. As you know, on March 17th visitor restrictions were implemented based on provincial public health direction. In order to protect our Patients, Residents and staff, we continue to adhere to this direction, except for our Patients and Residents receiving end of life care. We have not yet received word on when these visitation restrictions will be relaxed.

In the meantime, many of our families are taking advantage of regular phone calls, scheduled solarium window visits and virtual “face time” visits with their loved ones. Thanks to a generous donation from our RHC Foundation, each Patient/Resident unit is now equipped with a designated iPad to support increased virtual visits. If you are interested in scheduling a virtual visit, please reach out to your family member’s Patient Care Manager or Recreation Facilitator.

We continue to limit what items are accepted for delivery. As previously communicated, we are not allowing delivery of food, flowers, or other items that cannot be disinfected. All items delivered must arrive in hard plastic packaging that we are able to wipe down and disinfect.

Effective May 1st, at the requirement of public health officials, we implemented a single-site staffing model for Nursing and Support Staff working in licensed PCHs. This direction was put in place to further protect your loved one from the risk the virus poses to them. We are pleased to note that this directive has not had a negative impact on our staffing levels at Riverview.

Given all of the safety measures in place, we have been fortunate to date in that we currently have no outbreaks of illness among our Patients, Residents or staff. We would like to thank you all for your continued support and greatly appreciate your phone calls and emails expressing thanks and appreciation to our RHC team members working hard to keep our Patients and Residents safe and well cared for.

Thank you.
Sincerely, The RHC Senior Leadership Team



May 8th, 2020

Happy Mother's Day!

 Happy Mothers’ Day! At Riverview Health Centre, we know Mothers’ Day is important. We wish everyone could be together in person to celebrate. Sadly, this is not possible due to the provincial visiting restrictions in place during the COVID-19 pandemic. We miss you, and can’t wait until you are able to return to normal visiting!

In addition, due to the strict cleaning protocols we have in place for the safety of our patients, residents and staff, and the need to make sure we have enough cleaning supplies available for our patient and resident care areas, we are limited in our ability to accept deliveries. At this time we are not able to accept deliveries of food items or flowers or plants. Any items we are able to accept must be in hard plastic packaging that we are able to wipe down to disinfect. Our staff are working hard to be there to acknowledge and thank your mothers on your behalf, as best we can. Here are some of the things we are doing over the next few days:

• We are focusing as much time as possible on facilitating “virtual visiting” using i-Pads for FaceTime as well as setting up solarium visits through our front solarium windows. We thank the Riverview Health Centre Foundation for providing us with additional i-Pads just in time for Mothers’ Day!

• Our Recreation Facilitators and other staff are spending 1 on 1 time with our patients and residents, having meaningful conversations about motherhood to foster moments of special memories, inspiration and love.

• On Mothers’ Day Sunday, we will briefly lift our policy of “emergency only” paging, to provide a special Mothers’ Day greeting and play a special song in honour of all the mothers.

• There will be Mothers’ Day/Spring decorations up for everyone to enjoy.

• We are having a few very small group teas in rotation, with physical distancing and hand hygiene in place.

We know we cannot possibly replace you being here in person, but please know your mothers are being acknowledged and cared for on their special day and always.




April 27, 2020

A Message From Shared Health:

Attention: Families and Support Persons of Residents of Licensed Personal Care Homes

Across Manitoba, personal care homes and other long term care facilities have taken every possible step to decrease the risk of COVID-19 within our facilities. This has included strict infection and control precautions, enhanced cleaning protocols, visitor restriction, daily screening of staff before shift and the introduction of personal protective equitment.

Across Canada, the risk of COVID-19 poses to the residents of personal care homes is clear. Efforts to prevent, quickly identify and contain 'outbreaks' of COVID-19 are vital to protecting populations that are most vulnerable to serious illness and death from this virus.

For the safety of your loved ones, and at the requirement of public health officals, we are implementing a single-site staffing model for nursing and support staff working in licensed personal care homes effective May 1, 2020.

This change will limit the number of licensed personal care homes that nursing and support staff work in to one. 

We understand this change may be concerning to you and it is important that you understand it is being made to help protect your loved one from the risk this virus poses to them. We are committed to continuity of care and to minimizing the disruption and anxiety that it may cause for your loved one. 

It is our expectation that the dedicaton of the staff to a single site will not only limit the risk of exposure to your family member but may also increase the continuity of their care provider(s).

As we implement this new direction, we will carefully monitor staff levels, standards of care, ensure staff have appropriate personal protective equipment for the work they do, and contnue to enforce the other restrictions already in place to minimize the risks of an outbreak.

We understand you will have questions and we are committed to provide information as it becomes available.

We appreciate your understanding as we implement these elevated precautions to protect our residents, many of whom have underlying medical conditions that put them at greatest risk of becoming severely ill due to COVID-19.





   April 17th, 2020

We continue to be vigilant to ensure that we protect our patients, residents and staff. RHC continues to follow provincal direction to restrict visitation, with exceptions being made around end of life. You can trust that we will communicate with patient/resident's primary contact if there is a change in condition and health isues.

We implemented staff screening at the begining of each shift. All staff who provide direct patient/resident care during the course of their work are wearing personal protective equipment (PPE), which routinely includes masks and eye protection, and gloves and gowns as required. We thank our staff of their dedication nd discipline in ensuring they are safe and comply with the provincal guidelines so that they keep our patients, residents and their co-workers safe.

Daily routines for our patients and residents continue with some changes. There are no large group activities such as worship services, bingo or end of the monh birthdays due to provincal restrictionsons on the size of group gatherings. Recreation Facilitators continue to provide programming on the unit while ensuring social distancing and proper hand hygiene between contracts. They are conducting many one-on-one visitis with the residents to stimulate social and mental interactions and partnerning with Social Work and Spiritual Care to support virtual and solarium visits. On our rehab units, therapy is continuning in a one to one format, usually on the patient's unit or in their room.

Staff on the units continue to follow the patient/resident individual care plans and there should be no significant change for our patients and residents, and we will continue to do our best to provide excellent care while keeping everyone safe during this challenging time

We miss the families, volunteers, and all others who helped created a home-like environment. We continue to appreciate the support and commitment of everyone involved as we work through this pandemic.

Please do not hesitate to contact us if you have any question. Any questions specific to your loved one's health can be directed to the nursing staff on the units. Also, please visit the Shared Health Manitoba website www.sharedhealthmb.ca for the most up to date and accurate information related to the management of the pandemic.

Sincerely,
RHC Leadership Team





April 2nd, 2020

As the COVID-19 situation continues to evolve in Manitoba, every preparation is underway and every precaution is being taken to ensure RHC is able to safely care for its patients, residents and staff.

Vistng Restrictions:
- All visitng has been suspended for the time being
- Exceptions will be made for end of life care on a case by case basis

Entrance Security:
- Entrance to the facility is limited to the main entrance and the south entrance
- Permitted visitors must use main entrance

Staff Screening:
- All staff are subject to a daily screening process to ensure they are healthy to provide care

Deliveries for Residents / Patients:
- RHC has put strict restrictions on most goods delivered to the Centre
- Anything delivered must be wipeable
- Food or flower deliveries are not permitted during this time

We thank you for your understanding as we work through this pandemic together.

For regular COVID-19 updates please visit: https://www.gov.mb.ca/covid19/