November 2, 2020 – COVID 19 Update

2 November 2020

Nov. 2, 2020

Dear Resident Families

SUBJECT:   PCH On-site Visitation during period of increased COVID-19 precaution

Across Canada, the risks that COVID-19 poses to the residents of Long Term Care (LTC) are clear. Efforts to prevent, quickly identify and contain “outbreaks” of COVID-19 are vital to protecting populations that are most vulnerable to serious outcomes from this virus. We know that family and friends are integral to the overall health, well-being and quality of life of residents within LTC. Balancing necessary preventative measures with maintaining the vital connections that residents have with family members and support systems has been at the heart of every stage of our response.

As levels of COVID-19 increase in the Manitoba, visitation is being restricted at Riverview Health Centre with the exception of designated family caregivers and approved exceptions.

A designated family caregiver (someone whom the resident or substitute decision maker identifies and designates as an essential partner in care) may be identified to visit at any time during visitation hours or as determined with the care team. Up to two (2) people may be identified and one may visit at a time. Operators will support these caregivers with appropriate IP&C and PPE training. Designated family caregiver(s) may continue to visit with appropriate Infection Prevention & Control (IP&C) precautions in place and while wearing a non-medical mask or appropriate facility-provided PPE (as directed by the facility/care team). For those residents without family to designate, consideration will be given to allowing designation of up to two individuals (friends/loved ones) to ensure each resident will continue to have access to visitation. 

General visitation is not permitted for facilities designated as Pandemic Response Level Redunless granted by exception for situations such as end of life care.

  • The designated family caregiver and/or visitor will be screened before entry, including assessment for symptoms or known exposure to COVID-19 prior to entry. No visitor shall be permitted if they have any cold/flu or other COVID-19 symptoms;
  • Restrictions apply to visitors who have travelled outside of Manitoba within the past 14 days (excluding travel to Western Canada, the Territories and Ontario west of Terrace Bay); 
  • All visitors are required to sign in and out of each visit and to bring and wear a non-medical mask for the duration of the visit;
  • All visitors must comply with Infection Prevention and Control measures. This includes strict hand hygiene and maintaining physical distancing (6 feet/2 metres apart) at all times. Visits may be suspended if visitors do not comply with these measures. 

Protecting the health and well-being of your loved ones and staff remains our top priority.Regular assessment by public health officials of the impact and evaluation of the need for adjusted visitor restrictions will continue as developments evolve. In collaboration with Public Health, LTC Facilities will determine the need to suspend all visits in the case of a confirmed/potential COVID-19 outbreak in the facility or upon the direction of the Chief Provincial Public Health Officer. Once again, thank you for your cooperation and understanding as we take every measure to protect you, your loved ones and our staff.


RCH Senior Leadership Team

October 30, 2020

Dear RHC Patients/Residents, Families & Staff;

As you are most likely aware, with the rapidly spreading community transmission of COVID-19 in Winnipeg, Dr. Brent Roussin, Chief Provincial Public Health Officer, has announced today that the Winnipeg region, effective Monday, November 2, will move to the critical (“red”) level on the #RestartMB Pandemic Response System. As this applies to Riverview Health Centre right now, this means that visitation at all Manitoba hospitals will be suspended, with exceptions made on a case-by-case basis for patients receiving end of life care. To be clear, general visiting will not be allowed for patients/residents on our hospital units (4East, 4West, 3East, 2East, and 2West) at this time. 

Unfortunately, the message has not been clear with respect to the impact on our Personal Care Home residents. We have been instructed to await further clarification regarding what, if any, changes may be forthcoming with respect to Personal Care Home designated family caregivers. We apologize for the confusion and mixed messages related to this, and will be in touch once we have final confirmation.

Our provisions for end of life visiting will not change at this time (this is the same throughout our facility): Up to 4 designated visitors, up to 2 at one time, will be allowed to visit anytime when the patient/resident is anticipated to be imminently near end of life. This is determined by the assessments of the health care team looking after the patient/resident.

We are sorry to see these restrictions increased again within our facility. We know family and social connection is extremely important, and wish it did not have to be this way. Our staff will continue to do their very best to support all our patients and residents social needs. We will continue to offer “virtual” visits by skype/facetime, as well as window visits. Please be reminded of the physical distancing requirements in place everywhere if you come for a window visit with a loved one at Riverview Health Centre. 


RHC Senior Leadership Team

October 10, 2020

To our Residents, Family and Staff,
Effective October 15, 2020 all Licensed Personal Care Homes in the Winnipeg Metropolitan Region have been elevated to  RED(Critical) in the Province’s Pandemic Response System Level.  Please note this change only impacts the Personal Care Home Units at this time, there are no changes to our hospital unit (4East, 4West, 3East, 2East and 2West) visiting restrictions or other measures at this time.
While all facilities have had strict measures in place for many months to prevent the spread of COVID-19, as the presence of the virus continue to increase in our community, several additional measures will ensure that all staff, volunteers, and designated family caregivers remain vigilant in our efforts to protect our most vulnerable citizens.
Please note the following additional precautions:

1.     All new admissions/re-admissions to our PCH units will require 14 days of isolation after arrival to the facility.  Residents will be required to remain in their rooms as much as possible for the full 14 days.  During this time frame, Residents should not participate in any group activities and meals should be eaten in their room. 

2.     Social visitation previously occurring in our outdoor tent and ACE Courtyard has been discontinued.  Two designated family caregivers may continue to be permitted to visit, one at a time.  The requirement for visitors to wear a non-medical mask continues.

Riverview Health Centre continues to implement strict Infection Prevention & Control measures, staff screening and use of appropriate Personal Protective Equipment (PPE) to prevent and reduce the risk of transmission.
We appreciate your understanding and  cooperation as we take every measure to protect you, your loved ones and our staff.
RHC Senior Leadership Team